Version 2.2 Release Notes

Version 2.2 Release Notes

SAE v2.2 is our “power and control” release! From custom-set dynamic increments and notification settings to more editable bidder details, auctioneers now have more configurations than ever to run things exactly how they want.

SAE v2.2 also brings oft-requested features such as additional bidder security screening, paddle number enhancements, and general display improvements to ensure that you and your bidders have the smoothest experience possible.

Let’s take a look at what’s new.

Clerk on the Fly® – Beta

Our new Clerk on the Fly® feature represents SAE’s first foray into the world of auction live clerking! While it is currently only being released in beta format, CoF allows auctioneers (or their clerks) to place bids on behalf of bidders.

From any standard catalog item page, you can now easily add or edit items (or have them pre-loaded) as well as their lot numbers as they are brought out onto the floor, and place bids on behalf of selected bidders (usernames or paddle numbers). Clicking the new fighter jet icon next to every item will now reveal a new drop-down module that displays the current bid, the next minimum bid, and fields for the clerk to enter new bids and select users.

The “Override” checkbox beneath the bid field automatically retracts all previously entered bids that were above the value entered, allowing for quick fixes to any clerking errors. The “Quick Edit Panel” button reveals a further drop-down that allows for the editing of actual item details.

While Clerk on the Fly® is mainly intended as a clerking component of a live auction, it can also be used to quickly and easily fix mistaken bids in any of your auctions, including online. In the case of live auctions, the auctioneer is currently still required to make bidder accounts in order to place bids on behalf of specific people. We are currently working on a fix to this, which should be ready in the full release of the feature.

Please keep in mind that although this feature is now available on all houses for immediate use, it is still considered to be in beta form. We would appreciate any feedback or reports of issues to be sent to help@sharpauctionengine.com.


Custom Dynamic Bid Increments

It is now possible for auctioneers to set their own customized, dynamic bid increments that increase as the bid on an item goes up, to whatever range specified. While auctioneers have always been able to set their own static bid increments, they were previously required to use SAE’s “chart” increments if they wished to utilize a dynamic, sliding increment logic. While this may have been sufficient for many scenarios, it did somewhat limit the customizability of auctions, and several users requested a more robust version of the feature.

With our new customer dynamic bid increments, this previous limitation is gone. Now, on the Advanced tab of the Auctioneer Dashboard, you will find a layout of the current increment chart, with options to remove, add, or replace various values. Clicking the red “-” icons next to each row will delete that row, and the blank fields at the bottom allow you to enter a specific increment value (percentage or currency-based), as well as the price point at which that value will be triggered. The green “+” symbol will then add this value to your chart

Any listings that you create that are assigned “chart” increments will now follow this personalized chart.


Expanded Editing on Bidder Details

Auctioneers now have full control over nearly every element of a bidder’s registered info. This has been a much requested feature that should greatly simplify the auctioneer’s experience, allowing them to easily correct errors or changed info that their bidders may need help with.

By hovering over the various fields on a bidder’s profile, you will find a yellow highlight appear, indicating that the field can be clicked and then edited. All of the following fields can now be edited in this manner:

Bidder Username

First Name

Last Name

Email Verified Status

Email Address

Phone Number

Fax Number

Tax Exemption Status

Allow/Block List Status

Preferred Paddle ID (detailed below)

Private Notes


Custom Email and Notification Preferences

It is now possible for auctioneers to choose what emails and in-house notifications you and your registered bidders receive. In the past some bidders complained that they were receiving too many emails, and on too many topics. Now auctioneers can listen to feedback from the bidders and adjust the types of emails and notifications that are sent out according to their own needs.

To choose what is sent out, navigate to the “Advanced” tab of your Auctioneer Dashboard. On the right hand side you will find a section labelled “Notification Preferences,” and below that another section called “Email Preferences.” By default all of these are enabled, but you can simply uncheck the boxes next to each once to disable it. Be sure to click the “Save Changes” button at the bottom of the page when you are finished.

The notifications and emails that can be enabled or disabled on the global level are as follows:

Notifications

  • To Bidder: Request Approved (Alerts bidder that their bid request has been approved)
  • To Bidder: Request Denied (Alerts bidder that their bid request has been denied)
  • To Bidder: Request Revoked (Alerts bidder that their bid request has been revoked)
  • To Bidder: Invoice Received (Alerts bidder they have received an invoice)
  • To Bidder: Question Answered (A question the bidder asked on an item has been answered)
  • To Bidder: Highest Bidder (Alerts user they are the highest bidder for x item)
  • To Bidder: You’ve Been Outbid (Alerts bidder they’ve been outbid on x item)
  • To Bidder: Card Declined (Alerts bidder their card has been declined)
  • To House: Auction Ended (Alerts you (auctioneer or clerk) that one of your auctions has ended)
  • To House: Bid Placed (Alerts you that a bid has been placed on x item)
  • To House: Bidder Auto Approved (Alerts you that a bidder has been auto-approved to bid)
  • To House: Bidder Request Pending (Alerts you that a bidder is waiting for your manual approval)
  • To House: Question Received (Alerts you that a question has been received on x item)
  • To House: Payment Received (Alerts you that you have received a payment for x invoice)
  • To House: Bidder Started Watching Item (Alerts you that a bidder has Watchlisted x item)

Emails

  • To Bidder: Auction Starting (An auction the bidder has registered for is starting soon)
  • To Bidder: Request Approved Receipt (Official record-keeping receipt of approval)
  • To Bidder: Request Approved (Generic notification of approval)
  • To Bidder: Highest Bidder Receive (Alerts user that they are currently the highest bidder for x item)
  • To Bidder: You’ve Been Outbid (Alerts user that they have been outbid for x item)
  • To Bidder: Message Received (Alerts user that they have a new message in their house inbox)
  • To Bidder: Question Answered (Alerts user that a question they asked of the auctioneer has now been responded to)
  • To Bidder: Watchlisted Item Starting (Alerts user that an item they have put on their Bidder Watchlist is now live)

In addition to the auctioneer being able to turn off certain emails on the global level, individual bidders and other users can also select which emails and in-house notifications they receive on an individual level. This can serve to further ensure that all of your bidders are satisfied with their individual experience participating in your auctions.

By clicking the drop-down menu at the top of their screen, and then navigating to the “Manage Bidder Account” page, users will find a list of notifications and emails with checkboxes next to them, similar to the global email list outlined above. If you have turned off a particular email or notification on the global level, the bidder will not see it as an option.

The notifications and emails bidders can enable or disable are as follows:

Notifications

  • To Bidder: Request Approved (Your bidder request has been approved)
  • To Bidder: Request Denied (Your bidder request has been denied)
  • To Bidder: Request Revoked (Your bidder request has been revoked)
  • To Bidder: Invoice Received (You have received an invoice)
  • To Bidder: Question Answered (A question you asked on an item has been answered)
  • To Bidder: Highest Bidder (You are the highest bidder for x item)
  • To Bidder: You’ve Been Outbid (You’ve been outbid on x item)
  • To Bidder: Card Declined (Your card has been declined)

Emails

  • To Bidder: Auction Starting (An auction you have registered for is starting)
  • To Bidder: Request Approved Receipt (Official record-keeping receipt of approval)
  • To Bidder: Request Approved (Generic notification of approval)
  • To Bidder: Highest Bidder (You are the highest bidder on x item)
  • To Bidder: You’ve Been Outbid (You have been outbid on x item)
  • To Bidder: Message Received (You have a new message in your house inbox)
  • To Bidder: Question Answered (A question you asked on an item has been answered)
  • To Bidder: Watchlisted Item Starting (An item you have put on your Bidder Watchlist is now live)


Winning/Outbid Status More Prominent


In a long overdue update that will serve to enhance user experience and drive bidder engagement, bidders now have a much clearer visual indication of their current status in auctions they are participating in. Now, whenever a bidder is currently leading bidding on a particular lot, a green “WINNING” status will appear next to their bid, as well as a red “OUTBID” status in the same place whenever they are surpassed.

Regardless if a bidder bids from the Item, Catalog, Watchlist, or My Bids page, their status will update on all relevant pages dynamically, with no need for a manual refresh. We hope that this will reduce any confusion for bidders about their status in any auction, keeping them engaged, alert, and invested in participation.

There are still some specific, isolated scenarios where the status indicator may not be triggered, but these should be few and far between, and will be addressed in the next minor update.


Card Payment Enhancements

It is now possible for auctioneers to see what type of card each of their bidders has on file. This is particularly useful for determining how a bidder will be affected by your pre-authorization amount when registering to bid on listings. The pre-authorization, which is a temporary hold of a specific amount (set by the auctioneer) used to confirm that the card on file is legitimate, has been found in the past to sometimes affect those who register with a debit card more than those who register with a credit card. This is because the debit card holds funds directly from the bidder’s finances (sometimes causing them to overdraft), whereas the credit card only approves funds up to a certain limit, and no actual finances are immediately affected. Thus it may be important for auctioneers to warn their bidders in advance of the downside of registering with a debit card, as well as proactively monitor their incoming registering bidders.

In order to see the card type of a registered bidder, simply navigate to their bidder profile (visible only to auction staff). You will now find a row called “Card Funding Type” in the information column on the right. It will read either ‘Credit’ or ‘Debit.’ When new bidders register on your house, you can check this information. We are currently working on a feature that will let you set a preference to allow Debit users to bypass the pre-auth, if desired.

In addition, we have also added new fields on the card registration screen for your bidders to enter their billing zip code as well as the CVC number on the back of their cards. While optional, this information can serve as additional security for bidder verification.


Video and HTML5 Embedding Directly in Listings

We have expanded the locations in which video and other HTML5 elements can be inserted, with adaptable environments now available within the main page of a catalog or single-item listing. This flexibility allows for greater powers of display, with illustrative media presented to bidders as soon as they begin viewing a listing, instead of constraining it to the separate video tab that was previously available. This can be particularly effective for real estate, automobiles, or any other listing that would greatly benefit from video.

To access these new fields, navigate to the “Media: Photos, Documents, and Videos” module of your catalog or listing’s Manage page, and then click the “Advanced Media/HTML5” heading to expand. Here you will find two boxes in which standard HTML code (such as the embed code found on any Youtube video) can be placed. The first box will render your HTML at the top of the Catalog Detail page, and the second will render it directly beneath the countdown timer. Any embed or other HTML code can be placed here, along with specifications to tailor it to the exact size and settings desired.

This feature had previously already been in place for some houses, but only active by specific request. As of V. 2.2, it is now automatically available for all houses. More information can be found in the support article.


Paddle Number Enhancements

The paddle number feature was introduced in v2.1, allowing auctioneers to replace bidders’ usernames with anonymous paddle numbers. We have now added some additional utilities to strengthen this feature.

  • Individual bidders can now be assigned “Preferred Paddle Numbers.” From a bidder’s profile, simply highlight the Preferred Paddle ID section and enter the desired value. This ID will then appear in a new column on the global Bidders page, allowing for easy confirmation of previously assigned numbers.
  • Individual Paddle IDs used in each catalog will now appear in a new column on users’ Catalog History (on their bidder profile) as well as on their Bidder Dashboard.
  • The “Bidder ID” column on the global and catalog-level Bidders pages (visible only to auctioneers and clerks) is now labelled “SAE Bidder ID” to more clearly differentiate it from the Preferred Paddle ID.


Emails Sent from Vanity Domain

In an effort to be completely thorough in presenting SAE as a completely private label product, automated emails sent to bidders from the house will now fully reflect the auctioneer’s vanity domain (should they have one).

Previously, notification emails would be sent from an ‘sae.bid’ address, such as: exampleauctionhouse.sae.bid. Now, as long as you have registered a vanity domain with us, all emails sent from your house will simply read as coming from exampleauctionhouse.com.  If you have your own domain and would like this enhancement, please email us at help@sharpauctionengine.com.

Going forward, this feature is only available for auctioneers signed to our new Plus Branding Plan and higher, but all existing customers currently signed to the Basic Plan are  grandfathered into the feature at no additional cost.


650-Item Guarantee

Good news for auctioneers who conduct auctions with a large number of items! We have improved our overall capability and performance, and we are backing that up with a new 650-item guarantee. This means that whether your auction has one item or 650, you can rest assured that your software will perform with the same speed and reliability that you have come to expect from SAE thanks to important infrastructure updates.

Does this mean that you can’t have auctions with more than 650 items? Absolutely not. It only means that we cannot guarantee the same level of speed and stability that we can for auctions with 650 or less items. We are always up for a challenge, however, and the data we would receive would be beneficial to us as we continue to increase the supported number of items in upcoming releases.


Display & Navigation

Each new release comes with countless updates to improve overall display and navigation. We’ve already covered many of the most significant updates, but continue reading for a look at some of the smaller updates that v2.2 brings:

  • Registered Bidder Reports now contain full mailing address details and fax numbers for each bidder.
  • The search function on the Bidders page of the Auctioneer Dashboard now includes functionality to allow for searches based upon a bidder’s Username, Real Name, or Email Address.
  • .csv file downloads of the Auction Detail and Payment Reports now include descriptive headers over each column for increased clarity.
  • The horizontal scroll bar that was sometimes present on the Manage Winners page has been removed, with the page reconfigured to fit all objects on a single page so that any actions can be performed easily without horizontal scrolling.
  • External links inserted into listing descriptions should now be fully functional, with the destination opening in a new tab.
  • The individual “Bidder ID” value that is assigned to all bidders has been renamed “SAE Internal ID,” in order to differentiate it from the new “Preferred Paddle ID.” This information is only visible to auctioneers and clerks.
  • The character minimum for item names has been reduced from 4 to 2, which allows for greater flexibility in situations which sometimes arose with bulk uploading.
  • When logged in as an auctioneer or clerk account, the drop-down menu at the top of all SAE pages (that reads “Welcome, [Name]”) now includes a quick-link to SAE’s Auctioneer Handbook, our user manual, for quick reference.
  • A bug that was causing new addresses (set on catalogs) to become the house’s default address has been resolved.
  • A new display theme template, “Polaroid,” has been added to the Theme tab of the Auctioneer Dashboard, allowing for a new way of displaying and featuring listings. This theme is currently in beta mode.


Support

Have you checked out the newly updated Support page on the SAE website? If you ever need help, there is a number of resources available for you, including video tutorials, an online handbook, and many FAQs and How-To guides.

You can visit our support page by going to sharpauctionengine.com and clicking on the Support tab. This page is a centralized resource with helpful links to all available resources.

Subscribe to Sharp Auction Engine

Sign up to recieve the latest in industry news, expert tips, and software updates!

Thanks for signing up!

Leave a Reply

Close Menu
%d bloggers like this: